Cancellations Policy

Cancellation Policy

We attempt to be available during the times our patients require.  At our clinic, we recognise that unanticipated events occur. However, out of respect for both our practitioners and our patients who are trying to rearrange their busy schedules, we try to encourage our patients not to cancel appointments last minute or not arrive for scheduled appointment.

All patients when booking an appointment will be informed of our cancellation policy. It is important that everyone is aware of their rights to cancel. In order to ensure a smooth running of the service it is important that notice is given for any cancelled appointments to ensure that the time can be offered to those waiting.  All cancellations have to be made one working day ahead of the appointment to avoid 50% cancellation charge. If you do not advise us of your non-attendance, you will not receive a refund and will not be able to use the payment towards a new appointment. If you do need to change your appointment, please advise us as early as possible. For any rescheduled bookings, all consultation fees must be redeemed within 6 months of initial booking.

All patients may cancel or reschedule an appointment without charge prior to 24 hours in advance or by the end of business hours (6:00pm) the day before the appointment.

The only exception to our cancellation policy is emergency hospitalisation.